PROFESSIONAL PROFILE

TECHNICIAN PROFILE 1

PROFESSIONAL SUMMARY

FUNCTIONAL/SOFT SKILLS: Business Analysis, Business Development & Marketing, Capacity Planning, Change & Configuration Management, Contract & SLA Negotiation, Corporate Communications & Presentations, Employee Development & Coaching, Help Desk/Call Center, Infrastructure Planning, Implementation, & Migration, ITIL, P&L/Budgeting, PMP Project Management Methodology, Reporting, SDLC Development Methodology, Service Delivery & Relationship Management, Staff & Vendor Management, Technical & Business Writing, Training/Mentoring, User & System Support & Administration, Workflow & Process Design & Implementation

OPERATING SYSTEMS/SOFTWARE: ACT!, Adobe Suite, AHD Service Desk, AntiSpam, AntiVirus, CA Unicenter, Citrix, Concur, GoToAssist, HP OpenView, Lotus Notes & Domino Administration & Development, LDAP, MS Active Directory, MS Office, MS Project, Outlook & Exchange, Nortel CallPilot Unified Messaging & CCMS, PeopleSoft CRM, PhotoShop, QuickPlace, Relational Databases, Remedy, Remote Desktop, SameTime, SharePoint, Terminal Services, Tivoli Storage Management, Visio, VMWare, VPN, Windows 3.x/95/98/NT/2000/XP/Vista, Windows Server NT4.x/2000/2003

EXPERIENCE:

EXECUTECH CONSULTING CORP. - Dallas, TX
Owner/IT Consultant

Participate in various consulting projects based on clients’ needs and specifications. Responsibilities have included acting as interim IT Manager (International Non-Profit Organization), strategic infrastructure planning & preparation for a data center migration (ACS), Active Directory migration (Confectionary/Beverage Company), Lotus Notes SOX Audit (Aviation Parts Distributor) and several SOHO technology implementations. Contribute to multiple aspects of each project including planning, management, business & requirements analysis, scope, facilitation/communication, and documentation using PMP, SDLC, and ITIL methodologies. Provide staff & vendor management, relationship and team building, executive reporting and presentations. Business development, call intake, technician dispatch, and customer service for small/medium business & home user technical support, repair, setup, training, etc.

INTERNATIONAL CASUAL DINING COMPANY - Dallas, TX
Infrastructure Project Manager

Responsible for coordination and management of multiple infrastructure projects, including bandwidth upgrades at the corporate campus and 1358 nationwide restaurant locations, enterprise upgrade from Active Directory 2000 to 2003, conversion of company-wide voicemail system from Octel Aria to Nortel CallPilot, implementation of unified messaging system (My CallPilot, Desktop Messaging, Speech Activated Messaging) and two PC-based front desk consoles. Responsible for business analysis, project plans, scope, budgets, schedules, resources, work breakdown structures, communications, reporting, etc. Design, create, and deliver multiple user training courses. Develop and manage enterprise vendor relationships, contract negotiations, SOWs, RFQ/RFPs, and project-related purchasing.

GLOBAL CELL PHONE MANUFACTURER - Irving, TX
Americas Delivery Manager-Business Infrastructure

Responsible for ensuring high quality of technical service & support for Groupware, Messaging, Online Collaborative Services, and Shared Office Resources infrastructure/applications in a global production environment. Accountable for meeting established SLAs & continuous improvement of current IT services based on ITIL processes/policies. Budget/service charging. Performance/capacity/availability/on-time delivery metrics analysis/reporting. Trend analysis, root cause analysis/corrective actions. Change management advisor. Global associate, vendor, and Service Desk relationship & communications development. Indirectly managed multiple offshore resource teams. Provided business analysis, ensured completion of documentation & service delivery preparations. Advised on solutions & deployment for multiple projects including a web platform migration, infrastructure upgrade, and data center build.

GLOBAL AIRLINE PARTS DISTRIBUTOR - Irving, TX
SOX Audit Consultant

Participated as part of a team performing an internal system audit of Lawson security class codes/corresponding access levels to prepare for the company's upcoming Sarbanes-Oxley (SOX) Compliance Audit with PriceWaterhouseCoopers. Manually audited 27 Lawson modules for security access changes, containing a total of approximately 250,000 records. As records were audited, I was concurrently responsible for configuring the designated access level changes. Upon completion of the initial audit, two additional validations of each module were performed to ensure accuracy of configuration changes. Analyzed & validated/documented user access records for six proprietary corporate enterprise systems.

GLOBAL MANAGED SERVICES PROVIDER/DATA CENTER - Arlington TX
IT Manager, Collaborative Services

Responsible for management of a P&L business unit and 14 employees, including an international team of four Messaging Analysts, six WinTel Server/Network Analysts, and four Desktop Support Analysts in a global LAN/WAN managed services & data center environment. Performed hands-on user & system support and troubleshooting for multiple clients, including the Philips Corp. 120,000 user Unix-based Lotus Notes/Domino infrastructure. Completed planning and execution of a SunGard off-site disaster recovery exercise and rebuilt/restored the client's Lotus Notes application servers. Participated in Lawson time management and Concur T&E software implementation projects. Contributed to business analysis, PMP project design, resource planning, documentation, bid support, and 3^rd party vendor engagement for multiple projects and business development initiatives.

ACCOMPLISHMENTS: Successfully oversaw and completed the transition of the Messaging Support team and data center from Murray Hill, NJ to Arlington, TX. This move reduced staff headcount requirements and increased the profit margin of Messaging Services from 43% to 52%. Participated in successful project for recruiting, hiring, and training of offshore analysts for the WinTel support team.

NATIONAL TECHNOLOGY RETAIL COMPANY - Dallas, TX
IT Manager, Collaborative Infrastructure

Responsible for management of full LAN/WAN Lotus Notes/Domino enterprise, including a team of four Administrators & two Developers; Upgrade (Notes R4.57c to R5.0.11/6.x), enhancement, maintenance, and support of a nationwide 300-server/500-application production infrastructure with 8,500 distributed users. Also responsible for vision/strategy creation, user support, teambuilding, IT business & infrastructure integration, corporate communications, and executive presentations; Project definition & management, PMP methodology and SDLC compliance, documentation, business analysis, QA/UAT, 3^rd party vendor engagement/partnership facilitation & management, including contract negotiations.

IT Manager, Application Development (12/00 - 3/02)

Responsible for management of seven programmer/analysts & seven different software products, including Lotus Notes/Domino, CSS/HRizon, BOA (FileMaker Pro), MXP (Progress), and three other custom, in-house products using Access, SQL, Visual Basic, ASP and other web development technologies. Also responsible for project definition & management, PMP methodology and SDLC compliance, documentation, business analysis, QA/UAT, 3^rd party vendor engagement/partnership facilitation & management, including contract negotiations.

ACCOMPLISHMENTS: Managed & participated in the successful completion of 25 development projects including a Lotus Notes application that saved the company nearly $3M in 2002. Helped reduce departmental break/fix percentage from over 50% to below 10%, reduced team headcount requirement by one & lowered salary requirements for new hires, saving the company over $130,000.

GLOBAL SEMICONDUCTOR MANUFACTURER- Carrollton, TX
IT Consultant/Project Manager

Responsible for administration of global Lotus Notes/Domino infrastructure, including Notes/Domino system upgrade, user/server administration and support, monitoring, and management of an intranet/extranet-based interactive key customer application. Managed global infrastructure (R4.6.4 to R5) and application upgrade projects using PMP methodology. Also solely completed business analysis, requirements gathering/ documentation, design, development, UAT, implementation, and training for a web-based Help Desk ticket generation & tracking system (built with Notes/Domino 4.6.4 & HTML) used by the Facilities department. Also designed, developed, & implemented a web-based Shipment Tracking application used by nationwide sales representatives.

ACCOMPLISHMENTS: Managed project for successful re-design and upgrade of Domino-based global customer web application. Web-based Help Desk application was successfully completed & rolled out, both under budget and four weeks prior to deadline, which gave my director significant credit towards meeting his year-end bonus goals.

GLOBAL FINANCIAL ORGANIZATION - Berkeley Heights, NJ
IT Consultant/Project Manager

Solely responsible for business and technical analysis, planning, redesign, implementation, repair, and management of existing global Lotus Notes application server infrastructure for 15,000 users; Lotus Notes administration, server monitoring & maintenance, application design/development/upgrade, basic NT administration, user support for all Notes-related issues, software upgrades, and documentation. Also responsible for migrating, repairing, and monitoring of Notes-based external customer reporting interface.

ACCOMPLISHMENTS: Built & implemented a Notes 4.6.4 server, to replace Notes 4.6a on a non-Y2K compliant server. Migrated 800 client-based users to new server. Repaired, redesigned, and upgraded several existing mission-critical web-based corporate applications. Designed, developed and implemented 8 new interactive, web-based corporate applications.

INTERNATIONAL LAW FIRM - Dallas, TX
IT Consultant/Project Lead (Contract)

Responsible for infrastructure analysis/planning, coexistence, and migration of multiple networks, operating systems & applications to a unified Lotus Notes/NT infrastructure in a LAN/WAN environment. Lotus Notes administration, basic Banyan and NT administration, and Lotus Notes application/database design & development. Desktop/Help Desk technical support, documentation, and training for 700 remote & inside users, HW/SW upgrades/installation/maintenance, technology & business process improvement, project management.

ACCOMPLISHMENTS: Built & implemented a Lotus Domino 4.6.3 server on NT, managed coexistence between Banyan & NT networks, coordinated hardware replacements/upgrades & rollout, migration, training, and troubleshooting for 700 users from Banyan/BeyondMail to NT/Lotus Notes.

EDUCATION/CERTIFICATIONS:

IT Infrastructure Library (ITIL) Foundations Certification
FranklinCovey Personal Development Coaching Certificate
Certified Lotus Specialist
Project Management Professional (PMP) Training

BUCKS COUNTY COMMUNITY COLLEGE - Newtown, PA
Business Administration & Marketing Major/Psychology Minor

OTHER EXPERIENCE:

Over 20 years experience as a professional print, photo, and broadcast journalist & editor.