PROFESSIONAL PROFILE

TECHNICIAN PROFILE 2

PROFESSIONAL SUMMARY

NETWORKING/SOFT SKILLS: Cabling, Cisco Routers/Switches, Citrix, Contract Negotiation/SLAs, DHCP, DNS, Fiber, FTP, Help Desk, Infrastructure Planning/Implementation/Migration, LAN/WAN, PC Anywhere, Project Management, RAID, RAS, Remote Desktop, Switches, TCP/IP, Terminal Services, User/Customer Training, Vendor/Relationship Management, VMWare/VirtualIron, VPN

OPERATING SYSTEMS/SOFTWARE: Acronis, ARC Serve, BackupExec, Blackberry/BES, CentOS/LINUX, Footprints, Ghost, Intel LAN Desk, McAfee/Symantec/TrendMicro AntiVirus/SPS, MS Active Directory, MS Exchange/Outlook 5.5/2003/2007, MS Office, MS Project, Remedy, Windows NT/2000/XP/Vista, Windows Server NT/2000/2003, and most Windows applications.

EXPERIENCE:

EXECUTECH CONSULTING CORP. Dallas, TX
Consultant/Principal

Responsible for customized technical service and support for home and business clients.

NATIONAL DATA STORAGE COMPANY – Carrollton, TX
Enterprise Support Engineer

Responsible for all aspects of support for enterprise level storage solutions. Supported global customer base, local user base, and performed network and system administration duties. Worked with various SAS, NAS, and DAS storage products utilizing all levels of RAID and connectivity; Fiber, SCSI, iSCSI, SAS. Worked with VMWare and blade server technology for consolidation and cost savings. Contributed to product documentation, white paper development, and device research/testing. Assisted in training incoming support engineers, and customer education.

STATEWIDE LAW FIRM – Dallas, TX
IT Systems Manager/Support Engineer

Solely responsible for all aspects of technology selection, procurement, implementation, and support for a multi-site law firm. Performance of all server builds, hardware/software installation, maintenance, support, & upgrades, networking, Exchange system design & management, Blackberry system design & management, user/security management & support, anti-virus/anti-spam system maintenance, contract negotiation, IT purchasing, vendor management, documentation, and corporate communications.

ACCOMPLISHMENTS: Successfully designed and completed full Dell enterprise infrastructure overhaul and upgrade from Windows NT to 2000, including cabling, switches, routers, 5 servers, and 150 workstations. Negotiated deal to bundle upgraded workstations including greater memory, storage, and licensing discounts saving the company over $75,000.

LOCAL TECHNICAL SERVICE COMPANY - Dallas, TX
Network Administrator/Client Support Specialist

Responsible for on-site and remote support of multiple external corporate clients with widely varied systems and technical needs. Performance of diagnostic services as well as design and delivery of solutions for Windows 98/NT/2000, LAN/WAN/Internet connectivity (TCP/IP, DHCP, DNS, Cisco, etc.), and Citrix administration. Network installs/builds/upgrades. OS/File, Messaging, Internet, and FTP server installs/builds/upgrades, local and remote end user HW/SW support and upgrades, online service account setup, maintenance, and management. Various other technical services and troubleshooting as required.

ACCOMPLISHMENTS: Successfully designed, led, and completed full TrendMicro AntiVirus implementation and rollout.

NATIONAL INSURANCE COMPANY. - Las Colinas, TX
Network Administrator/IT Support Analyst

Responsible for local and remote end-user HW/SW support for 300+ users, Windows NT/2000 administration, and basic Lotus Notes administration including creation/maintenance of user accounts, ACL/access group management, and INI file modification. Also responsible for PC/laptop imaging and roll-out, LAN/WAN connectivity maintenance, basic Citrix administration, network and server upgrades/migrations, and data back up and restoration.

ACCOMPLISHMENTS: Participated in file server upgrade from Novell 3.51 to Windows 2000 and implemented TCP/IP printing, built workstation and laptop images, built NT 4.0 SQL server, and designed/developed an asset tracking database in MS Access.

GLOBAL COMPUTER MANUFACTURER - Dallas, TX
IT/Network Support Analyst

Responsible for Y2K hardware and software remediation. Worked as part of a team providing installation, upgrade, and roll-out of Y2K compliant solutions for 15+ HealthSouth sites throughout north and east Texas.

ACCOMPLISHMENTS: Despite being assigned extra sites beyond our original plan, our entire project was completed two weeks ahead of schedule.

INTERNATIONAL TELECOMMUNICATIONS COMPANY - Dallas, TX
IT/Network Support Analyst

Responsible for end-user HW/SW and network support, HW/SW procurement, installation, upgrades, and maintenance for 2000+ users at the North Dallas location. Also responsible for printer installation and physical networking.

HEALTHCARE MANAGEMENT COMPANY - Dallas, TX
IT/Network Support Analyst

Responsible for all end-user HW/SW support and training, HW/SW procurement, installation, upgrades and maintenance for 32 sites and 200+ employees across the DFW Metroplex. Basic UNIX and NetWare administration, MS Outlook setup and administration. Also responsible for printer networking and layout/physical installation of network cable and hub systems based on schematic diagrams.

STATEWIDE ELECTRONICS & SECURITY INSTALLER - Odessa, TX
Site & Technology Manager

Responsible for all end-user HW/SW support and training and HW/SW procurement, installation, upgrades, and maintenance. Installation of commercial and residential alarm systems. Also responsible for companywide purchasing, shipping/receiving, inventory control, billing, inside/outside sales, and customer service.

ACCOMPLISHMENTS: Helped design and develop a competitive over-the-counter sales system whereby installation contractors could make lower cost on-site purchases.

EDUCATION:

ODESSA COLLEGE - Odessa, TX
Liberal Arts Major